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What do I do when my Kaltura video is not visible?

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If your media file is not visible in My Media, it could be because the filters in My Media have been set up incorrectly.

  • Navigate to Activities in the navbar of your course.
  • Click Kaltura My Media.

By default Kaltura will show a list of the media you are the owner of (Media I Own).

If you are working on a smaller screen, you will see Filters. Click here to change the overview. A new pop-up window will open that allows you to filter Media I Own for videos that you have access to even though they are not yours.

On a big screen you will see the complete menu rather than Filters. Click View Media I Own to filter for videos that you have access to even though they are not yours.

  • Click to filter Media I Can Publish for videos you can publish.
  • Click to filter Media I Can Edit for videos you can edit.
  • Click to filter Media I Can View for videos you can view.
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