Docent - Teacher

How do I solve problems with external apps when using a mobile device?

Updated on

When using Brightspace on a mobile device, problems can occur with integrated external apps such as Kaltura (for example: not being able to open or use it). The problem usually lies in the settings of your browser, namely whether it gives permission for cookies and iframes of third parties.

Using Safari
Using Android
Using Microsoft Edge
Using Google Chrome
Using Pulse

Using Safari

On a Mac

If you access Brightspace using Safari, you can easily solve the issues with external apps by tweaking the cookie settings. By enabling cookies in Brightspace, the browser can now open and use the external apps.

  • Open Safari.
  • Click Preferences in the Safari menu.
  • Click Privacy.
  • Make sure the options Prevent cross-site tracking and Block all cookies are deselected.

On an iPad or iPhone

  • Click Settings.
  1. Go to Safari.
  2. Search on the right for Block All Cookies and make sure this option is deselected.

If have any questions you can always contact your faculty's ICT support person or send an email to [email protected]  / [email protected].

Using Android

  • Go to Internet.
  • Click the icon at the bottom right.
  • Click Settings (Instellingen).
  • Click Privacy and security (Privacy en beveiliging).
  • Make sure Accept cookies (Cookies accepteren) is turned on.

Using Microsoft Edge

  • Open the browser.
  1. Click the three dots.
  2. Click Settings/Instellingen.
  1. Click Privacy & security.
  2. For Cookies, select: Don't block cookies.

Using Google Chrome

  • Open the browser.
  1. Click the three dots at the top right to open the menu.
  2. Click Settings.
  1. Click Privacy and security.
  2. Click Cookies and other site data.
  • Make sure Block third-party cookies is not selected.

Using Pulse

If you visit Brightspace using Pulse, there is no easy way to fix issues with external apps, unfortunately. In this case, we advise you to use a mobile web browser (not Safari) to use external apps such as Kaltura.


Previous Article How do I use the Pulse app?
Next Article Best practice: the automation of sending additional assignments/warning emails to absent students.